Dealing with intimidating customers
I will continue with my work mentality: providing feedback, confronting when necessary, because as a leader, creating a safe environment is one of my top priorities.Safety means: working and respecting the protocols of the company in every form.You can make an effort if you have the time and money for it, but there are no guarantees you’ll get the desired outcome.However, conflict and confrontation will always lead to a new way to improve the company’s state, provided they are done effectively and from a clear policy perspective.There are easy confrontations, but also very difficult ones.I’m talking of those conversations where I have to prepare myself at best, keeping the conversation strictly business so that no form of personal attack can take place.For example: This example doesn’t mean we should allow underperforming behaviour, but it demonstrates we should seek means for our own personal growth as well as for the company’s benefit. You are then feeling that you must be constantly alert of what could go wrong when a person doesn’t take his responsibilities seriously.You think of all the dramatic effects this can have on customers for example when a team member delivers poor quality work.
Solution: Personally I would not hire such employees, but it can happen to be in a environment where decision making is made by other staff management.
Key points: the importance of following the protocols of the company and provide examples of his poor work behaviour effecting targets.
In addition: talk with your employee/colleague about how others behave differently and how the behaviour of other team members is well appreciated.
Intimidating behaviour is a serious problem once it occurs.
No one would like to face any form of intimidation: neither in our work environment, nor in any personal area. When we define intimidating behaviour, we notice the following distinctive forms: This may result in intimidating behaviour in cases when staff members and co-workers are too afraid to stand up against these types of behaviour.
However, the reality check is people need their job.